Refund policy

Please read the item descriptions carefully and note product sizes. Please also understand that screens are tuned differently and the colours that you see on your screen may be close but not 100% the same in the actual product.

At CloudySharks, we prioritize your satisfaction and aim to provide you with an exceptional shopping experience. Please take a moment to carefully review our return and exchange policy for a hassle-free process.

Exchanges :-

  • Exchange requests will only be acknowledged within 48 hours from the delivery date.
  • We offer an exchange if the product received is damaged, torn, wrong product or different size.
  • The product must be unworn, undamaged and in their original condition.

Returns :- 

  • Return requests will only be acknowledged within 48 hours from the delivery date.
  • Returns are solely accepted for damaged products or incorrect items received.

Conditions Excluding Return or Exchange

  • Requests for returns beyond 48 hours from the delivery date will not be honored.
  • Items that are worn, damaged, or lack original packaging will not qualify for return or exchange.

Special Offer Items

  • Returns are not accepted for orders made during our Sale period, discount offers, or brought with a coupon code.
  • For size discrepancies, defects, or damages in products from sale orders, we are pleased to facilitate exchanges, contingent upon size availability.


How to Schedule a Return/Exchange?

Please visit - https://www.cloudysharks.in/apps/return_prime or just Click Here

You can contact us at info@cloudysharks.in for any kind of assistance in this process.

IMPORTANT NOTES WHEN RETURNING THE PRODUCT.

The product must be unused, unwashed, and in its original condition with all tags and packaging intact. 

Processing Your Return/Exchange:

  • Once we receive the returned item and verify its condition, we will process your exchange or issue a refund to your original payment method.
  • Exchanges will be shipped out promptly, and refunds will typically be processed within 5-7 business days.

Company's Conclusive Decision

Kindly be advised that CloudySharks reserves the ultimate authority to decide on the acceptance of returns or exchanges. Each request will be thoroughly assessed to ensure fairness and compliance with our policy.

Whether your product is eligible or not:

No exchange or return is entertained if the customer personally doesn't like the color, material or quality. Customers are requested to go through the product details, customer reviews and specification in detail before ordering.


Refunds

  • Refunds are only applicable in instances where the received item is damaged or incorrect.
  • In such scenarios, we can refund the amount paid within 5-7 working days.

We value your comprehension of our return and exchange policy. Our aim is to offer you the ideal combination of style and comfort, and we remain available to support you throughout your shopping journey. Should you have any inquiries or issues, please don't hesitate to contact our customer support team at info@cloudysharks.in

Cancelation of order:

If you wish to cancel your order, contact us on info@cloudysharks.in on the same day you ordered with the following information, Order ID and Reason for cancellation. Both Pre-paid and Cash on Delivery products are eligible for cancellation. If you have already paid for the order the money shall be refunded back in your account within the next 5-7 working days.

Support Email - info@cloudysharks.in
Support Phone number - 8000408987 (11:00AM to 6:00PM (Monday to Friday) & 11:00AM to 4:00PM (Saturdays)
Operational Address - Opposite Water Tank, Ground Floor, 1-D-9, Jhalawar Road, Vigyan Nagar, Kota, Kota, Rajasthan, 324005
Business Name - Cloudy Sharks